Technical Support Specialist

### Technical Support Specialist [LeadVenture](https://himalayas.app/companies/leadventure) is looking for a fully remote Technical Support Specialist. This position will assist dealers with day-to-day software requests and helping dealers to get the most out of their software while troubleshooting any immediate issues.**(Only candidates living in Mexico will be considered for this position)** ### Here is what you’ll get to do: * Provide first level technical support for customer software applications. * Sign into the email, phone, and chat queues and take calls, chats or emails as assigned and respond to customer requests in a timely and accurate manner. * Initiate, update, track and close tickets through work order system. * Complete and maintain all required paperwork, records, documents and tech support logs according to established procedures. * Recognize, document and alert the supervisor of trends in customer calls and issues. * Escalate complex issues to appropriate staff. * Basic understanding of Windows folder and registry structure * Recommend process improvements. * Manage the Phone Client to ensure calls and emails are answered promptly.Be accountable and responsible for procedures, cases and work assigned. * Maintain a backlog of no more than 15 active cases (new, in progress, waiting on customer) * Educate customers to be experts on TCS products. * Cultivate a team environment with a fun and positive attitude. ### You’ll thrive in this role if you have: * Associates Degree in Computer Science or related field. (Preferred) * Minimum of 2 years computer and software service experience in a fast-paced business environment. (Preferred) * Minimum of 1 years supporting customer applications via phone in technical help desk environment. * Skilled in Microsoft Office suite (Outlook, Word, Excel, CRM, etc.) * Demonstrated ability to work inter-departmentally to accomplish objectives * Ability to understand customer problems and know when to ask clarifying questions. * Ability to identify complex computer problems, analyze them, and solve them. * Ability to describe technical information in a way that a nontechnical person can understand. * Strong writing skills in preparing instructions, email and chat responses. * High capacity to learn and adapt to changing technologies and service. * Demonstrated ability to work effectively in a mixed mode (onsite, remote or hybrid) environment, including consistent use of video conferencing, collaboration tools, and proactive communication practices while maintaining a professional on-camera presence Originally posted on [Himalayas](https://himalayas.app)