Technology Change Manager - A&f Co

**Job Description:** The Technology Change Manager will lead change for complex, cross-functional technology initiatives (tools, data, AI). This role owns the end-to-end ADKAR lifecycle and ensures successful adoption of new ways of working by connecting change efforts to business outcomes and future-state goals. **What Will You Be Doing?** **Key Responsibilities:** **Change Planning & Execution (ADKAR)** * Own full ADKAR lifecycle: impact, risk, communications, training, adoption * Conduct change impact and readiness assessments * Identify risks/resistance and execute mitigation plans * Own training strategy and deliverables (course outlines, curriculum, and training documentation) * Deliver all change artifacts (comms, stakeholder plans, adoption tracking) **Agile Delivery Integration** * Align change work to Agile lifecycle (design → build → test → release → adoption) * Embed change activities into project plans and sprint cycles * Partner closely with product, tech, and project teams **Stakeholder Alignment & Communication** * Clearly articulate the “why” behind changes * Build alignment across business + technology stakeholders * Translate complex topics into clear, executive-ready storytelling (e.g., PPTs, comms) * Drive engagement and buy-in at all levels **Strategic Thinking & Business Alignment** * Connect change efforts to business outcomes, operating model, and future state * Identify adoption risks and influence solution/design improvements * Monitor adoption metrics and adjust plans to improve outcomes **Leadership & Influence** * Coach leaders and teams through change * Influence without authority across cross-functional teams * Act as a trusted partner to both technologists and functional leaders **What Do You Need to Bring?** **Required Qualifications (Must-Haves)** * Minimum 3 years of change management experience (non-negotiable) * Proven experience executing end-to-end change (ADKAR or similar) * Strong communication and executive storytelling skills * Ability to build relationships and drive alignment across stakeholders * Experience supporting enterprise technology or transformation initiatives * Strong problem-solving and strategic thinking skills * Ability to operate independently in a fast-paced, ambiguous environment **Preferred Qualifications (Nice-to-Haves)** * Change management certification (e.g., Prosci) * Experience working in Agile / product delivery environments * Exposure to large-scale digital, data, or AI transformations **Success Measures** * High adoption and effective use of new tools/processes * Strong stakeholder alignment and positive feedback * On-time delivery of change plans and deliverables * Measurable improvement in adoption, engagement, and business outcomes * Ability to proactively identify and mitigate adoption risks **Benefits & Perks**  As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F Co. is committed to providing competitive and comprehensive benefits that align with our company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:   * Incentive bonus program * 401(K) savings plan with company match * Annual companywide review process  * Flexible spending accounts  * Medical, dental and vision insurance  * Life and disability insurance  * Associate assistance program  * Paid parental and adoption leave  * Access to fertility and adoption benefits through Carrot  * Access to mental health and wellness app, Headspace * Paid Caregiver Leave * Mobile Stipend * Paid time off and one paid volunteer day per year, allowing you to give back to your community  * Work from anywhere (Mondays and Fridays are “work from anywhere” days for most roles and six work from anywhere weeks per year)  * Seven associate wellness half days per year  * Merchandise discount on all of our brands  * Opportunities for career advancement, we believe in promoting from within  * Access to multiple Associate Resource Groups  * Global team of people who will celebrate you for being YOU!  **Company Description** Abercrombie & Fitch Co. (A&F Co.) is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs. The company operates a family of brands, including Abercrombie brands and Hollister brands, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com and hollisterco.com. Learn more about A&F Co. by visiting our corporate website [here.](https://corporate.abercrombie.com/) **ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER.**