Technology Services - IT Support Staff

**Job Description** Grand Canyon University is seeking an IT Support Tech to support the mission of Grand Canyon University through GCE's Technology Services department. **Purpose within the Organization:** The purpose of this position is to answer inbound calls, electronic requests, and in-person requests from staff, ground students and faculty requiring technical assistance to assist the IT Help Desk department. **Primary Responsibilities:** * Diagnose and resolve technical issues with hardware, email systems, O365 applications, printing, GCU specific applications, home networks, telecommunication applications, etc.  * Educate staff on proper use of hardware and software. * Perform upgrades and maintenance on systems to ensure optimal performance. * Identify and escalate requests/incidents, track and route them appropriately. * Log all interactions with end users documenting issues, troubleshooting steps, and resolution.   **Equipment Used and Responsibility:** * Lenovo laptops * Macs (supported, but not used as primary equipment) * Peripherals (e.g. keyboards, mice, monitors, printers) * Audio-Visual (AV) equipment   **Qualifications:**   * Ability to carefully pay attention to details and follow detailed instructions required. * Valid Drivers License and clean driving record are required. * Availability to work a minimum of 15 hours per week is required. * Availability to work Saturday during occasional mandatory trainings (approximately 8 times per year). * Ability to critically think and solve unfamiliar problems with common sense required. * Must be able to work on site (reside in local Phoenix area). * Must be able to type 40 wpm. * Must be self-driven. * Must be able to learn quickly and prioritize tasks under pressure. * Working knowledge of Windows 10, Windows 11, and Microsoft Office 365 helpful.   **Experience/Education:** Grand Canyon Education is committed to a student first policy. Therefore, all applicants must meet the following eligibility requirements to be considered for student employment: * Enrolled at GCU as a full-time student in a bachelor’s program or master’s program. * Retain a 2.0 GPA as a Bachelor level student or a 3.0 GPA as a Master level student. * Maintain good financial and academic (SAP) standing with the University. _You may be subject to termination if you fall below the minimum requirements._ Pay Rate: Minimum Wage Anticipated End Date: June 30, 2027