Telesales Manager

rhb

📍 kuala lumpur malaysia🕐 3mo ago🔗 workday

Job Description

**About the Role** Lead, coach, and manage the Telesales team to achieve sales targets, ensure process excellence, and drive continuous performance improvement. **Responsibilities:** **Sales Management** * Manage daily sales performance and ensure achievement of targets. * Conduct daily huddles to review progress, share best practices, and close performance gaps. * Maintain conversion rates above industry and internal benchmarks. * Review daily sales activities to identify coaching needs and provide direction. * Ensure accurate and timely submission of all sales reports and productivity data. **People and Process Management** * Provide leadership, guidance, and career mentoring to Telesales Executives. * Conduct regular training and coaching sessions to enhance team capabilities. * Motivate and drive the team to consistently meet or exceed sales goals. **Business Development** * Stay informed of competitor activities and industry best practices to enhance business growth. **Qualifications** * Minimum 2–3 years of experience in Telesales or sales team management. * Proven ability to lead and motivate a sales team. **Required Skills** * Strong leadership and communication skills. * Excellent coaching and people management abilities. * Analytical mindset with focus on performance improvement. * Results-driven and adaptable in a dynamic sales environment.