Telesales Manager
rhb
📍 kuala lumpur malaysia🕐 3mo ago🔗 workday
Job Description
**About the Role**
Lead, coach, and manage the Telesales team to achieve sales targets, ensure process excellence, and drive continuous performance improvement.
**Responsibilities:**
**Sales Management**
* Manage daily sales performance and ensure achievement of targets.
* Conduct daily huddles to review progress, share best practices, and close performance gaps.
* Maintain conversion rates above industry and internal benchmarks.
* Review daily sales activities to identify coaching needs and provide direction.
* Ensure accurate and timely submission of all sales reports and productivity data.
**People and Process Management**
* Provide leadership, guidance, and career mentoring to Telesales Executives.
* Conduct regular training and coaching sessions to enhance team capabilities.
* Motivate and drive the team to consistently meet or exceed sales goals.
**Business Development**
* Stay informed of competitor activities and industry best practices to enhance business growth.
**Qualifications**
* Minimum 2–3 years of experience in Telesales or sales team management.
* Proven ability to lead and motivate a sales team.
**Required Skills**
* Strong leadership and communication skills.
* Excellent coaching and people management abilities.
* Analytical mindset with focus on performance improvement.
* Results-driven and adaptable in a dynamic sales environment.