Temporary Customer Service Representative

THE ROLE: CUSTOMER SERVICE REPRESENTATIVE​ KEY RESPONSIBILITIES • Serve as a primary operational contact for retail customers, distributors, and internal business partners regarding orders, fulfillment, inventory, and service-related issues. • Process and manage the full customer order lifecycle utilizing EDI and Microsoft Dynamics 365 (D365). • Troubleshoot order processing, EDI, inventory, and fulfillment issues to ensure timely resolution. • Partner closely with Sales, Supply Chain, Finance, Logistics, and 3PL providers to support customer needs and maintain service levels. • Manage finished goods inventory and monitor order status to support successful customer fulfillment. • Support customer setup, item setup, and maintenance of customer and product master data. • Assist with UPC creation, Bills of Materials, customer-specific item forms, and product syndication platforms such as Salsify. • Partner with the S&OP Manager to identify orders at risk, manage allocations, and communicate potential supply constraints. • Monitor open orders, inventory availability, inventory aging, and customer-specific requirements. • Support new customer onboarding activities, including item setup documentation, routing guide collection, and retailer-specific requirements. • Develop and maintain reporting, metrics, and KPIs related to customer service, order management, and fulfillment performance. CAPABILITIES + SKILLS REQUIRED​ • 2+ years of experience in customer operations, customer service, order management, supply chain, or sales operations within a CPG, food & beverage, health & wellness, or related consumer products environment. • Hands-on experience with Microsoft Dynamics 365 (D365) ERP. • Experience processing customer orders through EDI. • Experience supporting retail customers, distributors, wholesalers, or national accounts. • Strong understanding of inventory management, logistics, fulfillment, and supply chain processes. • Advanced proficiency in Microsoft Excel, including lookups, PivotTables, and data analysis. • Excellent organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced environment. • Strong communication and problem-solving skills with a proactive, solutions-oriented approach. THE DETAILS​ LOCATION: Remote, USA​ HOURS: Full Time (40 hours a week), 5 months, Contract ​ MANAGER: Customer Service Manager PLEASE NOTE: Candidates must be authorized to work in the United States without sponsorship.