Territory Manager

**Job Title:** Territory Manager **Department:** Business Development **Job Status:** Exempt **Compensation:** **Direct Reports:** Yes **COMPANY OVERVIEW** CrossCountry Freight Solutions (CCFS) is an exceptional company with a mission to achieve universal prosperity with our Customers, Company, Team Members, & Communities. We use the latest technology to provide quality service and on-time delivery to our customers. CCFS provides direct service throughout the Western and Central United States. We look forward to having you Hitch on and Prosper with us! **Job Title:** Territory Manager **Department:**  Business Development **Job Status:** Exempt  **COMPANY OVERVIEW**   CrossCountry Freight Solutions (CCFS) is an exceptional company with a mission to achieve universal prosperity with our Customers, Company, Team Members, & Communities. We use the latest technology to provide quality service and on-time delivery to our customers.  CCFS provides direct service throughout the Western and Central United States. We look forward to having you Hitch on and Prosper with us!    **SALARY:** $62,000-$75,000 base salary (depends on experience) **REPORTS TO:**  Director of Regional Sales **DIRECT REPORTS:** No **LOCATION:** St. Louis, MO (Remote, but must be located in the St Louis area to be considered) **JOB SUMMARY** The Territory Manager is responsible for building and managing a portfolio of customers shipping freight via Less-Than-Truckload (LTL) transportation through consultative, relationship-focused sales. The Territory Manager will qualify leads, uncover customer needs, position our service-based value proposition, and manage accounts through successful conversion and long-term retention. This role will work within a structured sales process, using CRM and mobile technology to manage 50+ customer relationships at different stages. **ESSENTIAL JOB DUTIES** * Qualify 25+ inbound leads per week using structured discovery process (1 week qualification period).  * Conduct consultative discovery calls to understand customer shipping needs, pain points, and requirements. * Position service-based value proposition (transit time, reliability, claims ratio) vs. price-only competitors. * Manage 3-week conversion period with systematic follow-up and proactive customer engagement.  * Handle first 3 weeks post-conversion (highest service issue risk) with intensive customer support.  * Maintain 50+ retained customer relationships with consistent touchpoints and value-added service.  * Use CRM daily to track all activities, opportunities, and customer interactions accurately.  * Follow established sales process and complete assigned tasks within company systems.  * Coordinate with operations, customer service, and claims teams to resolve issues.  * Target: $750k annual revenue growth (8-10 new $50k+ customers per year). * Identify and qualify truckload opportunities through customer conversations and coordinate introductions to NAL. * Cover one or more designated sales territories, traveling as needed to develop new business, service existing accounts, and maintain consistent customer contact within the assigned geographic area(s). * Other duties as assigned. **JOB SPECIFICATIONS** **Skills and Knowledge**  * Strong interpersonal skills with the ability to effectively engage with individuals from diverse backgrounds. * Must possess excellent organizational, communication (written and verbal), analytical, and decision-making skills. * 1-3 years of sales experience, preferably in the LTL, logistics, or transportation services. * B2B sales experience preferred but not required.  * Comfortable with technology: CRM systems, mobile applications, Microsoft Office.  * Ability to work within structured processes.  * Self-motivated with ability to work independently. * Valid driver's license and reliable transportation.  **Work Conditions** * Extensive time out of the standard office environment (60-80%).  * Ability to travel when necessary. * Ability to work irregular hours and/or on weekends as necessary. **BENEFITS** * Medical, Dental, Vision, and Life Insurance * PTO, Paid Holidays, Volunteer Time Off, Wellness Time Off * 401K Retirement Plan - Match up to 4% * Biweekly Pay #SALES