Tour Reception Representative

**PRINCIPAL OBJECTIVE OF POSITION** Responsible for Tour Desk operations including telephone, guest reception, tour registration, and gifting.  Actively exhibits the highest level of compliance of the Company operating standards. **ESSENTIAL DUTIES AND RESPONSIBILITIES** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. * Coordinates the daily opening and closing of Tour Desk * Perform daily maintenance to Concierge Assistant * Ensure that the data from the property management system is imported to Concierge Assistant on a daily basis * Process daily call list from the property management system for the VSC’s * Assign arrivals to VSC’s in the property management system * Log all General Information appointments/inquiries in GI Log * Distribute premiums to guests who have toured’ * Ensure that the Starpoints distributed to guests for touring are submitted to corporate to be redeemed * Prepare and maintain daily tour booking schedule * Screen all customer activity per tour qualification guidelines * Monitor daily tour activity and Sales Executive availability, and reports discrepancies to appropriate manager * Accurately compiles and enters daily tours and related statistical data * Generate daily and monthly tour activity summaries for distribution to key personnel and post for VSC’s * Maintain daily communication with VSC’s with regards to tour bookings and daily tour schedule * Exercises excellent judgment in dealing with tour scheduling in order to maximize tour production * Exercises excellent judgment during tour over-bookings and other challenges in order to ensure positive customer experience * Maintain excellent customer service techniques; deals with customers professionally and courteously * Appropriately interact with all personnel and maintains positive, professional relationships with co-workers * Maintain close communicative relationships with Marketing and Sales Management in order to ensure the highest level of program efficiency and standards * Assist Marketing Management in executing special projects, as directed * Track inventory, order and maintain Tour Desk supplies **QUALIFICATIONS/COMPETENCIES** Bilingual proficiency (English and Spanish) Computer literacy, including but not limited to Microsoft Office, Excel, Microsoft Word Mathematical Skills Reasoning Ability to solve problems and deal with a variety of concrete variables in situations where only limited standardization exists.  **BENEFITS** \- Competitive salary \- Superior benefits of law \- 2 days off per week \- Professional development opportunities \- Good work environment #imvwcala Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.