Track and Trace Specialist

In this Track and Trace/Customer Service role, you will be working with carriers in all modes, and in all regions of the US tracking/tracing all active shipments. You must have strong communication skills, attention to detail, drive to go beyond just the norm and the ability to follow direction is an absolute MUST. **This role will require every weekend. Ideal candidate is available Saturday through Wednesday to put in a 40 hour week during that time.** **Key Responsibilities:** * Schedule, confirm, and update appointments for customers, clients, or vendors. * Communicate professionally via phone, email, and internal systems to coordinate appointment details. * Verify necessary information such as availability, service requirements, and documentation. * Maintain accurate appointment logs, records, and reports. * Follow up on missed or rescheduled appointments to ensure continuity of service. * Collaborate with other departments (such as dispatch, operations, or customer service) to ensure smooth scheduling and operational efficiency. * Handle inquiries and resolve scheduling conflicts or issues promptly. * Maintain confidentiality and adhere to company policies and procedures. **Qualifications:** * High school diploma or equivalent; associate degree preferred. * 1–2 years of experience in scheduling, administrative support, or customer service. * Strong organizational and multitasking skills with high attention to detail. * Excellent verbal and written communication skills. * Proficient in Microsoft Office Suite (Excel, Outlook, Word) and scheduling or logistics software. * Ability to remain calm and professional under pressure and manage competing priorities. **Preferred Skills:** * Experience in a logistics, transportation, or healthcare environment (depending on industry). * Familiarity with CRM or TMS (Transportation Management System) software. * Bilingual skills (English/Spanish) a plus. **Benefits** For more information about our benefit offerings, please visit our careers page at [https://www.echo.com/company/careers](https://www.echo.com/company/careers).