Trade and Contracts Governance Manager

**Job Description Summary** Trade and Contracts Governance Manager Location : Manila #LI-Hybrid Are you passionate about building strong trade partnerships, driving commercial excellence, and ensuring robust governance across contracts and customer programs? Novartis is looking for a Trade and Contracts Governance Manager to support business growth through effective trade channel management, contract governance, data accuracy, and cross-functional collaboration. In this role, you will help strengthen Novartis’ position as a preferred partner of choice by ensuring high customer service levels, supporting trade program implementation, managing assigned accounts and channels, and enabling smooth end-to-end processes across orders, deliveries, rebates, claims, and related commercial activities.   **Job Description** **Major accountabilities:** * Develop and execute business plans, priorities, budgets, and performance objectives for assigned trade accounts and channels. * Partner closely with Sales, Marketing, Value & Access, Finance, and other key functions to ensure alignment and execution excellence. * Oversee end-to-end account and channel processes, including customer orders, deliveries, rebates, claims, data management, and process validation. * Manage contract lifecycle activities, ensuring proper documentation, validation, compliance, and alignment with approved processes. * Monitor account performance, stock levels, KPIs, trade programs, and contract adherence to support business objectives. * Provide market insights, identify opportunities, and support business reviews with field sales and assigned channels. * Drive ethical, compliant business practices in line with the Novartis Code of Ethics, quality, pharmacovigilance, and risk management standards. **Requirements:** * University degree in Science, Business, Marketing, or a related field. * Operational experience in customer-facing roles, ideally with sales leadership exposure and key account management experience. * Strong understanding of contract management, process governance, data validation, and commercial operations. * Analytical mindset with the ability to interpret data, validate numbers, and recommend process improvements. * Strong stakeholder management, communication, negotiation, and cross-functional collaboration skills. * High ethical standards, business acumen, and the ability to operate in a regulated environment.   **Skills Desired** Category Management, Contract Agreements, Customer Marketing, Customer Service, Key Account Management