Trade Platform Operations Lead

### Trade Platform Operations Lead **Location:** Fully Remote **Reports to:** CEO initially, transitioning to CTO **Team:** Hands-on team lead with hiring authority ### About the Role We are looking for a **Trade Platform Operations Lead** to take end-to-end ownership of our **MT4/MT5 platform operations**. The current environment is outsourced and experiencing client-facing incidents with direct financial impact. Your first priority will be to establish reliable uptime and incident baselines, then build the monitoring, recovery, and operational capabilities needed to bring MT4/MT5 fully in-house. This is a **hands-on turnaround and build role** with direct CEO visibility and significant autonomy. ### Key Responsibilities * Take ownership of **MT4/MT5 infrastructure, stability, uptime, and performance**. * Audit the existing setup and establish reliable uptime, incident, and MTTR baselines. * Build monitoring and observability using **Grafana, Prometheus, Datadog, or equivalent**. * Develop incident-response, recovery, and preventive-maintenance playbooks. * Lead critical production incidents and root-cause analysis. * Reduce client-facing incidents and improve platform reliability. * Build and manage a small **24/7 platform operations team**. * Hire, mentor, and establish timezone coverage and escalation procedures. * Manage relationships with **MetaQuotes, Microsoft, and infrastructure vendors**. * Support network-access and infrastructure initiatives required for independent platform operations. * Report reliability metrics, risks, and progress directly to senior leadership. * Transition MT4/MT5 operations from outsourced to fully internal ownership. ### Requirements ### Requirements * Hands-on experience operating **MT4/MT5 infrastructure** for a broker, prop firm, or similar trading environment. * Strong production troubleshooting and incident-management experience. * Experience with monitoring/observability tools such as **Grafana, Prometheus, Datadog, Zabbix, or ELK**. * Experience creating runbooks, recovery procedures, and preventive-maintenance processes. * Experience managing or leading a technical operations team, ideally with **24/7 coverage**. * Strong infrastructure, networking, and server knowledge. * Experience working with external infrastructure/platform vendors. * Ability to work independently and make decisions during high-severity incidents. * Strong communication skills and comfort reporting directly to executives. **Nice to have:** Forex, CFD, crypto, equities, FIX, liquidity-provider, trading gateway, or broker infrastructure experience. ### Success in the First Year * Establish the first reliable MT4/MT5 uptime and incident baseline. * Significantly reduce client-facing incidents and MTTR. * Implement comprehensive monitoring and recovery playbooks. * Build a reliable 24/7 operations team. * Reduce dependence on outsourced platform operations. * Establish sustainable vendor and infrastructure management. ### Benefits ### Why Join * Direct CEO access and real operational authority. * Build the function from the ground up. * Fully remote with no timezone restrictions. * Performance bonus linked to measurable uptime and incident improvements. * Opportunity to become the long-term head of platform operations. **Interested? Tell us about your current MT4/MT5 setup and the biggest reliability problem you've had to solve.** Originally posted on [Himalayas](https://himalayas.app)