Training Coordinator

Our client is Australia’s largest provider of aesthetic and medical-grade technology. They deliver cutting-edge treatment technology, skincare, accessories, and business support to over 4,500 stockists across Australia, New Zealand, and beyond. They are now looking to hire a **Training Coordinator** that will be responsible for client training queries and providing support with the online learning platform. ### Job Responsibilities: ### Training Coordination – General: * Coordinate all aspects of inbound, outbound, and Zoom training sessions, ensuring smooth and effective delivery for Dermal Educators and clients. * Respond promptly to training inquiries and provide ongoing client support for the online learning platform, The Education HUB. * Assist clients with training queries, platform access, navigation, and troubleshooting on The Education HUB. * Monitor and manage training class numbers, liaise with the Education Manager, and communicate model requirements to clients. * Promote and administer the Travel Rebate program, ensuring all eligible clients are informed and supported throughout the process. * Maintain and update the Training Calendar with Dermal Educator schedules plotted three months in advance. * Communicate proactively with clients regarding training cancellations, rescheduling, and any changes to their training journey. * Issue Training Certificates and monitor Competency Checklists in a timely manner. * Maintain organized and accurate client communications and feedback records in Highrise. **Training Coordination – Booking & Travel Management:** * Schedule and manage Zoom training sessions, ensuring no scheduling conflicts across Education HUB accounts. * Assist clients with enrolling in inbound training sessions and manage workshop schedules accordingly. * Coordinate all travel logistics for Dermal Educators conducting outbound training, including booking flights, accommodation, and car hire through Flight Centre and other providers. * Prepare and distribute detailed travel itineraries to Dermal Educators and upload all relevant travel documentation to the Training Calendar. * Liaise with the Education Manager and Dermal Educators to ensure all travel arrangements are confirmed, cost-effective, and finalized at least one week prior to training. * Confirm outbound training sessions with clients via phone one week before the scheduled date. * Send Room Requirements to outbound clients, monitor responses, and upload premise photos to Highrise for approval. ### Education HUB Management: * Enroll clients in relevant Education HUB modules within 24 hours of request and send welcome and navigation support emails. * Troubleshoot platform issues and provide ongoing assistance to clients using The Education HUB. * Monitor student messages and relay inquiries to the appropriate department promptly. * Support the Global Education Innovator with Education HUB tasks as required. ### Business Support: * Deliver high standards of client support in line with the company's mission to "Make People Feel Wonderful." * Develop a thorough understanding of departmental practices to effectively filter calls and direct inquiries to the right teams. * Actively contribute to team meetings and help improve internal protocols and processes. ### General Office Administration: * Maintain accurate and up-to-date client records in Highrise following every client interaction. * Provide general product and service information to clients and redirect inquiries to the appropriate department. * Uphold and role model company values daily — Reliability, Accountability, Passion, Innovation, Respect, Support, Commercial Mindset, and Fun. * Perform additional reasonable tasks as required to support the smooth operation of the business. ### Requirements * Previous experience in training coordination or a related field. * Strong understanding of online learning platforms and tools. * Proficiency in using Zoom and other virtual meeting platforms. * Experience in scheduling and booking flights and accommodation. * Excellent organizational and time management skills to manage schedules, bookings, and client communications. * Strong problem-solving abilities, particularly in troubleshooting technical issues on online platforms. * Exceptional verbal and written communication skills to effectively liaise with clients, educators, and internal teams. * Ability to communicate complex information clearly and concisely. * Experience in providing high-quality client support, ideally in a training or educational context. * Ability to manage client inquiries, resolve issues, and provide guidance on platform navigation. * Competence in general office administration tasks, including maintaining client records and managing communications. * Proficiency in using CRM systems like Highrise. * Relevant qualifications in training, education, or business administration are preferred but not mandatory. * Strong alignment with the company’s values, including Reliability, Accountability, Passion, Innovation, Respect, Support, Commercial mindset, and having Fun. * Ability to work autonomously and as part of a team in a fast-paced environment. * Ability to manage multiple tasks simultaneously and adapt to changing priorities. * Willingness to occasionally travel or adjust working hours to meet training schedules ### Benefits * Permanent work-from-home set-up * Dayshift (Australian business hours) * Full-time job * HMO * Annual leave * Christmas Bonus Originally posted on [Himalayas](https://himalayas.app)