Travel Specialist

**Job Description:** **_Come and join one of the world's leading luxury travel brands_** Abercrombie & Kent is the world's leading luxury travel business and has been a pioneer of experiential luxury travel since 1962. Founded as a luxury safari company in Africa, A&K today employs more than 3000 staff in over 70 offices in more than 83 countries. The company specialises in private, tailor-made and flexible small group travel to every corner of the globe and has a wholly owned portfolio of cruise boats, luxury lodges, tented camps, hotels, and all-terrain vehicles. As part of its global commitment, Abercrombie & Kent is committed to responsible and ethical tourism and through A&K Philanthropy supports projects in the communities where its guests travel dedicated to positively impacting lives and livelihoods.   **The role** Design and deliver exceptional, tailor-made travel experiences throughout New Zealand and Australia, driving sales growth and supporting the Inbound team's profitability and performance targets. **Key responsibilities may include, but are not limited to:** * Consistently achieve individual and team sales and revenue targets * Convert enquiries into confirmed bookings through proactive follow-up and relationship management * Create bespoke luxury travel itineraries that reflect the high standards and expectations of A&K guests * Qualify client requirements and tailor quotations/bookings to individual needs and preferences * Prepare accurate, detailed, and commercially viable proposals and itineraries * Conduct additional destination, product, and logistical research where required to enhance itinerary quality * Deliver exceptional customer service and maintain proactive communication with clients, agents, and international offices. * Respond to enquiries within established service standards * Manage expectations throughout the sales and booking process, ensuring a seamless client experience. * Work collaboratively with Operations Specialists and Guest Relations Specialists to ensure successful travel delivery. * Proofread all final documentation to ensure accuracy and presentation standards are maintained. * Manage all booking-related administration within AKTGs Reservations Systems. * Ensure accuracy of bookings, invoicing, deposits, payments, credits, cancellations, supplier costs, and profit margins. * Manage domestic and trans tasman flight reservations and ticketing requirements with the Air Specialist. * Ensure all product and quality control issues are logged for appropriate follow up to be taken * Provide support to Operations and Guest Relations teams for guests in destination during high season periods where required.   **The successful applicant will have:** * Minimum 2 years' experience in the travel industry. * Previous experience in a reservations, sales, travel consulting, or customer service role. * Demonstrated ability to create and cost tailor-made FIT itineraries. * Excellent destination knowledge of Australia and New Zealand. * Strong sales, customer service, and relationship management skills. * Exceptional written and verbal communication skills. * High level of attention to detail and accuracy. * Strong organisational and time management skills with the ability to manage multiple priorities. * Commitment to delivering exceptional customer service * Experience using a Global Distribution System (GDS), preferably Amadeus, would be an advantage * Experience using travel reservation and booking systems.   **Other information:** * Up to two weeks of domestic and/or international travel may be required annually, including participation in familiarisation trips. * Occasional work outside normal business hours may be required for industry events, training sessions, trade functions, and operational requirements.   **Why work for A&K?** Our valued team of travel professionals across Australia and New Zealand each share a passion for making travel dreams a reality. These enthusiastic individuals come from diverse backgrounds and cultures. _What you can expect with A&K_ * Flexible and inclusive workplace where staff are encouraged to expand their skill set, take on challenges and contribute positively to our collective team. * Supportive environment that will make you proud to work for A&K * Investment in our staff with both in-house and external training opportunities * Opportunity to progress your career, not just in New Zealand but as part of our global business * Access to our Employee Assistance Program (EAP) * Work in the enviable CBD office location * Opportunity to work from home as part of our hybrid working from home/office model * Staff discounts and Travel Benefit program * An organisation that is mindful of the environment, conscious of waste and seeks to minimise our eco-footprint.   We're also a company that makes a difference. Abercrombie & Kent Philanthropy (AKP) has proudly supported local communities around the world for the past 40 years.   For more details and to view the full Job Description visit our website https://www.abercrombiekent.com.au/careers/current-vacancies ​ If you meet the selection criteria and have appropriate work right, we would love to hear from you. To apply please send your resume and a covering letter outlining your suitability for the role. ** EEO Statement** Abercrombie & Kent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.