Trucking Director

****About [Reserv](https://himalayas.app/companies/reserv)**** [Reserv](https://himalayas.app/companies/reserv) is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, [Reserv](https://himalayas.app/companies/reserv) is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you. ### ****About the role**** As a Director of Commercial Transportation Claims at [Reserv](https://himalayas.app/companies/reserv), you will be responsible for a team of Claims Professionals overseeing a wide variety of Commercial Transportation claims, including but not limited to Trucking, Garage Keeper, Specialty Vehicle, Rideshare/TNC, and Delivery claims. We want your background and experience to drive operational effectiveness, with a focus on leveraging technology and analytics to improve efficiency and performance in the Commercial Transportation space. In this role, you will play a critical part in working with your team, customers, and clients to ensure high-quality standards are maintained, while adhering to regulatory requirements and both internal and external contractual SLAs. This position requires exceptional leadership skills and a strong understanding of state and federal transportation rules and regulations, ideally with experience managing or handling large, complex claims portfolios. ### ****Who you are**** * Highly motivated and growth-oriented * Subject matter expert. You have deep technical and subject matter experience in the world of commercial transportation claims, including coverage and litigation. * Experienced in reviewing and analyzing contracts * Tech-oriented. You are excited by the prospect of building a tech-driven claims organization while delivering an excellent service and have proven results leveraging technology and analytics * Passionate claims professional who cares about their team, the customer, and their experience * Empathetic leader. You exercise empathy and patience towards everyone you interact with * Sense of urgency - at all times. That does not mean working at all hours * Creative. You challenge existing assumptions and find ways of leveraging technology and the talents of your team to address problems * Curious. You want to know the whole story so you can make the right decisions early and be decisive when it counts. * Problem solver. You have the ability to take a ‘deep dive’ into the details of the business while staying focused on the big picture * Anti-status quo. You don’t just wish things were done differently, you action on it * Communicative. You are comfortable with and understand the importance of phone communications throughout the claims process * And did we mention, a sense of humor. Claims are hard enough as it is.****Tr**** ### ****What we need**** We need you to do all the things typical to the role: * Manage a unit of Commercial Transportation claims professionals at the management and desk level. * Be consistently dependable in achieving or exceeding goals and overcoming obstacles * Implement and maintain best practices for claims handling, including: claim intake, investigation, evaluation, settlement, and recovery * Monitor and analyze claims data to identify trends, patterns, and areas for process improvement * Align team with client and customer expectations of the claims process * Serve as a resource for escalated claims * Responsible for accuracy and adequacy of all aspects of claim reserving * Develop and implement strategies to mitigate fraudulent claims and ensure compliance with legal and regulatory requirements * Foster a positive work environment, promote teamwork, and encourage professional growth and development * Execute on performance management; attract, hire, retain and provide high level of training * Collaborate with internal teams, such as Account Management, Compliance, and Claim Operations, to resolve complex or escalated claims-related issues * Establish and maintain strong relationships with external stakeholders, including policyholders, agents, brokers, and legal representatives * Prepare and present comprehensive claims reports, metrics, and analysis to clients and customers; advise clients on claim trends and loss mitigation ### ****Requirements**** * Bachelor's degree in insurance, business administration, or a related field; relevant certifications (e.g., CPCU, AIC) as well as a JD are a plus * 10+ years in insurance claims management experience in Commercial Transportation * 5+ years management experience with preference for experience managing in a remote environment * 5+ years of detailed coverage analysis and policy interpretation is a plus * Active home state adjusters license * Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes * Demonstrated commitment to quality, accuracy, and attention to detail * Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information ### ****Benefits**** * Generous health-insurance package with nationwide coverage, vision, & dental * 401(k) retirement plan with employer matching * Competitive PTO policy – we want our employees fresh, healthy, happy, and energized! * Generous family leave policy * Work from anywhere to facilitate your work life balance paired with frequent, regular corporate retreats to build team cohesion, reinforce culture, and have fun * Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder! ****Additionally, we will**** * Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role * Work toward reducing and eliminating all the administrative work from an adjuster role * Foster a culture of empathy, transparency, and empowerment in a remote-first environment At [Reserv](https://himalayas.app/companies/reserv), we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you! Originally posted on [Himalayas](https://himalayas.app)