Ukg Support Analyst - Accruals

**Job Title** UKG Support Analyst - Accruals **Job Description Summary** **Job Description** UKG Support Analyst – Accruals Configuration & Support-Offshore Location: Remote-India Employment Type: Full-Time Job Description Summary ======================= The UKG Support Analyst-Accruals will focus on configuring and maintaining calculated accruals within the UKG Pro Workforce Management (WFM) application and providing ongoing business-as-usual (BAU) support. This analyst-level role requires expertise in UKG configuration, particularly the Calculated Accruals module, and the ability to work independently on support tickets and new configuration requests. Role Purpose ============ Ensure accurate Accruals configuration and timely resolution of support tickets related to timekeeping and accruals. Collaborate with other UKG Support Analysts to maintain compliance and optimize system functionality. Job Description =============== * Configure and maintain PTO accrual rules, Time Off Requests and related settings in UKG Pro WFM. * Build new configurations for various calculated accrual policies and ensure alignment with organizational requirements. * Manage and resolve BAU support tickets within defined SLAs, including troubleshooting and root cause analysis. * Document configuration changes and maintain accurate records in the designated tracking system. * Collaborate with other UKG Support Analysts to review and process new PTO/Accrual configurations and enhancements. * Maintain concise documentation of all configuration changes made to new and existing UKG PTO/Accrual policies and profiles. * Escalate complex issues to senior support or technical teams when necessary. Required Skills & Qualifications ================================ * 2-3 years of experience in UKG Pro WFM support, with a strong focus on Calculated Accruals module configuration. * Proven ability to build new configurations and manage ongoing support independently. * Solid understanding of workforce management principles, timekeeping, and accruals. * Strong troubleshooting skills and ability to resolve configuration issues efficiently. * Good written and verbal communication skills. * Ability to interpret requirements and complete configuration independently. * Ability to work independently and manage priorities in a fast-paced environment. Preferred Skills & Qualifications ================================= * UKG Pro WFM certification or equivalent training. * Experience with ticketing systems and IT Service Management practices. * Proficiency in MS Excel and Smartsheet for data analysis and reporting. Soft Skills =========== * Strong collaboration skills. * Flexibility and adaptability in a dynamic environment. * Critical thinking and problem-solving skills. * Ability to export and present data clearly for leadership consumption. KPIs ==== SLA adherence for ticket resolution. Reporting Structure =================== Reports to UKG Support Supervisor INCO: “Cushman & Wakefield”