User Experience Designer

**Let's Write Africa's Story Together!** Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. **Job Description** Design and prototype user interfaces for websites and cross-platform applications (web, mobile, tablet). Develop and maintain design systems, component libraries and style guides while ensuring consistent implementation of design standards across all digital channels. **Key responsibilities will include amongst others:** **Digital Channels and Technology Management** * Maintain and improve day-to-day digital channel operations and functionality. Support technical changes for client-facing digital platforms and assess the impact of those changes on customer experience. **Customer Needs/Experience Research** * Lead customer research initiatives by collecting and analysing customer and market data to understand customer segments, trends, needs and expectations. **Design and Conceptualization** * Collaborate with cross-functional teams to conceptualise products and services, using data and insights to drive design decisions and innovative user experiences. **Customer Experiences Implementation** * Coordinate cross-functional teams to implement customer experience initiatives, tools and processes that improve customer engagement and satisfaction. **Customer Experience Mapping** * Lead customer journey mapping activities, identify critical experience gaps and develop roadmaps to address root causes and improve journeys. **Improvement/Innovation** * Identify shortcomings in processes, systems and procedures and drive improvements through established change management practices. **Product/Service Development** * Evaluate and validate proposed solutions while working within agile teams to deliver key aspects of the development programme. **Brand Positioning** * Support and contribute to brand positioning initiatives and digital brand consistency. **Personal Capability Building** * Maintain expertise in UX/UI practices, design tools, emerging technologies, accessibility standards and industry best practices through continuous learning. **These responsibilities offer an overview and a general outline of the role and are not exhaustive.** **Qualifications and Experience required:** * NQF Level 7 qualification (Degree, Advanced Diploma or Postgraduate Certificate) in Design, Human Computer Interaction, Multimedia, Information Systems or a related field. * 6+ years general experience in UX/UI, Research or digital design roles. * 5 + years General Research experience. * 3+ years experience leading projects, initiatives or workstreams. **Key skills include:** * Product Development. * Agile Project Management. * Market Research Analysis. * Data Compilation and Analysis. * Customer Value Proposition Development.​​ * IT Implementation and Digital Design. **Skills** Action Planning, Agile Project Management, Computer Literacy, Customer Value Proposition Development, Data Compilation, Evaluating Information, Executing Plans, IT Implementation, Market Analysis, Market Research Analysis, Product Development **Competencies** Business Insight Collaborates Cultivates Innovation Customer Focus Decision Quality Drives Results Ensures Accountability Interpersonal Savvy **Education** NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent **Closing Date** 10 September 2026 , 23:59 _**The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.**_ _**The Old Mutual Story!**_