User Researcher

**Vibe with us - more than 700 colleagues across Europe are looking forward to meet you!** We are one of the leading mobility service providers in Europe and enable our customers in over 40 countries to refuel, charge their e-vehicles, process tolls and use other innovative & digital solutions for fleet management. UTA Edenred was founded in 1963 and is now part of Edenred SE. In short: We simplify mobility. **User Researcher (all genders)** full-time position in our Division Digital Factory in Kleinostheim near Frankfurt as soon as possible. **Your tasks:** * Define and evolve user research strategy in close collaboration with Product Design and Product Management, aligned with business outcomes * Design and conduct qualitative and quantitative research tailored to product goals and user flows * Embed research into shaping and discovery rituals, ensuring insights inform decisions early in the product lifecycle * Lead and manage en-to-end research operations (e.g. interviews, usability testing, workshops, surveys), including participant recruitment, ensuring compliance, consent, and representative user samples * Synthesize findings into clear deliverables (personas, journey maps, opportunity briefs), engage stakeholders, and drive a user-centered product culture * Create rigorous, repeatable research protocols, build a scalable user knowledge repository, and enable research at scale across squads through templates, guidelines, and lightweight frameworks * Act as a strategic partner for Product and Design, not only as a research executor **Your profile:** * At least 3 years of professional experience in user research, ideally in B2B, tech-driven, or complex product environments, with a track record of delivering high-impact research; experience in the mobility or EV charging sector is a plus * Expertise in designing and conducting qualitative and quantitative studies and translating insights into actionable product and business decisions * Strong skills in participant recruitment, research operations, and user research tools to drive scalable, efficient research campaigns * Ability to synthesize complex data into clear, eviden-ce-based recommendations and communicate findings to diverse stakeholders * Collaborative, proactive, and hands-on leader with exceptional communication, storytelling, and problem-solving skills, thriving in fast-paced, Agile environments * Availability for quarterly international travel for PI Planning workshops * Fluent in English and German with French or Italian as a plus **What do we offer?** * Flexible working hours: The optimal compatibility of family, leisure and career is a matter of course for us. * Shopping Card: The Ticket Plus City Card is topped up with €50 per month for all employees. * Mobile working: Whether working from home or on site in a team, flexibility is very important to us.  Please submit your application documents in **English**, including your **salary expectations** and **earliest possible start date**. Your contact person: **Mira Kuhn** / Expert Talent Acquisition 🌍 [[email protected]](mailto:[email protected]?subject=Exploring%20Opportunities%20at%20UTA%20Edenred) 📱 +49 6027 509 735 **Apply now and Vibe with us !**