Utility Customer Account Trainee - Revenue & Business - Dallas Water Utilities

**Dallas is Growing. Grow With Us.** Looking for more than just a job? The City of Dallas offers careers with purpose. With competitive benefits, growth opportunities, and a vibrant work culture, we’re committed to helping you thrive while you help our city flourish. Be part of a team that’s committed to service, innovation, and community. **Job Summary** Entry level Utility Customer Account Trainee, learning and mirroring elementary level account service tasks. **Job Description**   The Utility Customer Account Trainee trains to assist, support, and handle non-emergency customer account requests for the residents the City of Dallas. Under immediate supervision, interacts with residents, takes calls where appropriate, and directs inquiries to field staff. **Essential Functions** **1.** Identifies and responds to customer inquiries regarding utility services, account activity, and billing/payment/utility process questions. **2\.** Interacts, communicates, and assists residents in processing routine entry level changes and corrections in utility billing system. To support accurate and efficient utility services. **3.** Performs various collection and customer service activities to include entry level clerical analysis, data entry related to payments received, and processes customer requests in opening, closing, transferring, and adjusting accounts. **4.** Researches, investigates, and monitors utility account transactions to respond to customer inquiries concerning billings, payments, fees, adjustments, disconnects, rereads, service orders, customer service processes and consumption issues. **5\.** Trains on utility billing system to ensure all requests can be automated and data stored in a standardized system of record. **6\.** Performs all other work as needed or assigned. **Knowledge, Skills, Abilities** * Basic knowledge of City of Dallas services and programs. * Knowledge of telephone etiquette and procedures. * Knowledge of customer service policies, procedures, and guidelines. * Ability to handle large call volumes, identify resources, and provide the correct responses. * Ability to learn and apply policies and procedures quickly and effectively through various channels of communication. * Ability to receive and handle complaints, requests, and information in a professional and courteous manner. * Ability to perform data entry and work processing. * Skill in communicating effectively verbally and in writing. * Establishing and maintaining effective relationships. **Education** High school diploma or GED. **Experience** None **Preferred** Experience in high volume customer service is highly preferred. Experience with any billing technology platform is preferred. **Other Requirements** Subject to background check. May be required to work during inclement weather conditions. Must be available to work various shifts. **Salary Range**   $21.50 - $21.78   The salary listed on this job posting is the starting salary range; amount offered will depend upon qualifications. City of Dallas is an Equal Opportunity Employer.