Vacation Planner - Call Center Inbound Sales - Work From Home

Train in office with future work from home opportunities possible! **Job Summary** * Introduce and promote the Marriott Vacations Worldwide brands to sell vacation ownership preview packages over the phone. * Answer questions about vacation destinations and Marriott Vacations Worldwide resort facilities and services. * This job involves checking the availability of accommodations and dates, and suggesting alternatives when the first choice is not available. * Vacation Planner sales associates at the call center promote accommodation upgrades and extra nights to drive additional revenue when available. * Clearly explain the requirements for purchasing a preview package and attending a vacation ownership sales presentation. * Verify individuals or couples meet the Marriott Vacations Worldwide eligibility requirements.   * Vacation planners leverage guest loyalty to the Marriott International and Marriott Vacations Worldwide brands and to persuade callers to purchase the vacation ownership preview package. * Confidently ask the potential owner to purchase the package. * Use sales techniques to overcome objections while maintaining a polite and enthusiastic demeanor. * Contact an appropriate call center individual, leader or department to resolve guest calls, requests, or problems.   * Vacation Planners must follow all Marriott Vacations Worldwide call center and company policies and procedures; maintain confidentiality of proprietary information; protect company assets. * Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. * Speak with others using clear and professional language; answer telephones using appropriate etiquette. * Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. * Comply with quality assurance expectations and standards. * Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. * Perform other reasonable job duties as requested by Supervisors.   * #imvwcala Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.