Vice President Client Services

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries. Vice President Client Services,will be responsible for leading and optimizing our client services function on a global scale, driving client satisfaction, and ensuring the success of international client partnerships. They will provide strategic leadership, manage a diverse team of client services professionals, and develop and execute initiatives to enhance client experiences and maximize client success worldwide. **Job title:** Vice President Client Services **Job Description:** **Education:** Bachelor's degree in business administration, healthcare management, or a related field **Experience:** 15+ years experience in related field. Prior hospital experience  and/or Revenue Cycle outsourcing vendor experience preferred **Mandatory Skills:** * Proven experience in executive leadership roles within global client services or account management, with a focus on strategic planning and execution. * Demonstrated success in leading and developing high-performing teams across multiple regions. * Exceptional interpersonal and communication skills, with the ability to build trust, influence, and collaborate across diverse cultural and regional contexts. * Strong business acumen and strategic thinking, with the ability to drive global client success, identify growth opportunities, and navigate complex global client relationships. * Excellent problem-solving and conflict resolution abilities, with a customer-centric approach. * Proficiency in CRM software and other relevant tools. * In-depth knowledge of the healthcare industry, including its global trends, regulations, and best practices. **Roles & Responsibilities:** * Provide strategic vision and leadership for the Client Services department, aligning it with the company's overall global growth plans and objectives. * Develop and execute comprehensive strategies and initiatives to enhance global client satisfaction, drive client success, and achieve business growth targets. * Collaborate with the executive team to shape the overall global strategy and ensure client services align with the organization's mission and values. * Understand clients' unique needs, goals, and challenges in different regions, and develop customized solutions to meet their evolving requirements. * Serve as the escalation point for complex global client issues, ensuring prompt and effective resolution while maintaining positive client relationships. * Oversee the delivery of exceptional client service globally, ensuring adherence to service level agreements (SLAs) and consistently exceeding client expectations. * Develop and implement processes, workflows, and best practices to optimize global service delivery, efficiency, and scalability. * Drive global client success, retention, and growth by proactively identifying opportunities for value creation and providing strategic guidance to global clients. * Collaborate with cross-functional teams, including sales and product teams, to identify and capitalize on upsell and cross-sell opportunities, and support global client expansion initiatives. * Monitor global client health, satisfaction levels, and business growth, and develop strategies to enhance global client engagement, loyalty, and revenue generation. * Collaborate closely with senior leadership, including the CEO and other executives, to align global client services with the overall global business strategy and goals. * Act as a key point of contact for global client-related matters, providing updates, insights, and recommendations to the executive team and board of directors. * Represent the company in global client-facing meetings, international conferences, and events, enhancing the company's reputation and fostering strategic global partnerships. * Attend Industry forum meetings to increase market awareness of Sagility Provider Solutions and its services. **Sagility Offers Competitive Benefits Including:** * Medical * Dental * Vision * Life Insurance * Short-Term and Long-Term Disability * Flexible Spending Account * Life Assistance Program * 401K with employer contribution * PTO and Sick Time * Tuition Reimbursement **Join our team, we look forward to talking with you!** **An Equal Opportunity Employer/Vet/Disability** **Location:** Work@Home USAUnited States of America