Vip Account Manager

Our client, Growe, is a leading business advisory and services group in iGaming and Entertainment. Сreators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, Growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth. Perfect for those who aim to: • Manage and maintain relationships with VIP / high-value clients; • Act as the main point of contact for assigned accounts; • Provide personalized service and proactive communication; • Monitor client activity and performance metrics; • Identify opportunities for upselling and cross-selling; • Develop strategies to increase client retention and lifetime value; • Handle escalations and complex client issues efficiently; • Coordinate with internal departments (Payments, Risk, Marketing, Support, etc.); • Track KPIs related to retention, reactivation, and revenue growth; • Stay updated on products, promotions, and market trends; • Comply with company policies and security standards. Experience you’ll need to bring: • Fluency in Spanish (mandatory); • Advanced command of English (written and spoken); • Previous experience as an Account Manager, VIP Manager, or similar role; • Experience in iGaming / fintech / online services (preferred); • Analytical mindset with ability to interpret client data; • Results-driven with strong focus on revenue and retention. It's a perfect match if you have those personal features: • Strong sales, negotiation, and communication skills; • Experience or strong ability in cross-selling and identifying revenue opportunities; • High level of responsibility; • Proactive mindset, with the ability to anticipate client needs and take initiative; • Creative and out-of-the-box thinking to solve problems and enhance user engagement. Our clients offer competitive benefits to support your professional and personal growth, including: • Health & Wellness Focus; • Global Medical Coverage; • Growth Opportunities; • Benefits Programs (compensation for the gym/stomatology/psychological service & etc.); • Performance-Driven Rewards; • Dynamic Work Environment; Apply, and let your growth journey begin.