Vip Account Manager Team Lead

Our client, Growe, is a leading business advisory and services group in iGaming and Entertainment. Сreators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, Growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth. Perfect for those who aim to: • Lead and develop the VIP Account Management team, ensuring consistent delivery of personalized, high-quality service to high-value players; • Set performance expectations, conduct regular check-ins, and support the team's growth and day-to-day coordination; • Oversee the team's VIP player portfolio, ensuring proactive and timely relationship management across all accounts; • Handle escalated player situations and high-risk account cases directly when needed; • Track key metrics including retention, player activity, churn, and bonus utilization, and report findings to senior management; • Work closely with CRM, Customer Service, and Brand teams to develop campaigns and events tailored to VIP players; • Own the VIP strategy for the local market while actively leading expansion efforts into new markets across LATAM; • Ensure all player interactions and team operations comply with regulatory requirements and responsible gaming policies. Experience you’ll need to bring: • 6+ years in Account Management, Key Account Management (KAM), or B2B/B2C Sales, preferably in online gaming or casino; • Proven experience leading or mentoring teams ( At least 1 -2 years of leadership experience); • Strong understanding of player lifecycle, VIP tier structures, and bonus mechanics; • Full English fluency (both written and spoken) is required to interface with international executive teams. • Hands-on experience working with CRM systems and analytics/forecasting tools (e.g., Salesforce, HubSpot, Power BI). • Strong numerical ability to analyze metrics like Churn Rate, Player Activity, and Net Revenues (NGR). It's a perfect match if you have those personal features: • Natural leader with a coaching mindset and genuine interest in people's development; • Player-first attitude with a strong sense of ownership and accountability; • Calm and solution-oriented when handling escalations or high-pressure situations; • Data-driven thinker who can translate numbers into actionable decisions; • Collaborative and communicative across teams and seniority levels; • Comfortable operating at high speed in dynamic, evolving environments with high adaptability to changing priorities. Our clients offer competitive benefits to support your professional and personal growth, including: • Health & Wellness Focus; • Global Medical Coverage; • Growth Opportunities; • Benefits Programs (compensation for the gym/stomatology/psychological service & etc.); • Performance-Driven Rewards; • Dynamic Work Environment. Apply, and let your growth journey begin.