Vip Customer Support

Our client, Growe, is a leading business advisory and services group in iGaming and Entertainment. Сreators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, Growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth. Perfect for those who aim to: • Analyze chats and emails handled by VIP Customer Support Agents and VIP Account Managers; • Provide personalized, high-quality support to VIP customers; • Be the main point of contact for assigned high-value clients; • Build and maintain strong, long-term relationships with clients; • Handle inquiries, issues, and escalations across different brands within the company; • Adapt communication style and service standards according to each brand’s guidelines; • Maintain in-depth knowledge of each brand’s products, services, and promotions; • Work flexible schedules and adapt to changing workloads; • Meet KPIs related to response time, customer satisfaction, and retention; • Provide 24/7 VIP support, including night shifts. Experience you’ll need to bring: • Previous experience in customer support will be a strong advantage; • Experience in the gambling industry will be a major plus; • Experience working with VIP customers or high-value clients will be an advantage. It's a perfect match if you have those personal features: • Active and proactive; • Communicative and people-oriented; • Flexible and adaptable to change; • Open-minded and ready for new challenges. Our clients offer competitive benefits to support your professional and personal growth, including: • Health & Wellness Focus; • Global Medical Coverage; • Growth Opportunities; • Benefits Programs (compensation for the gym/stomatology/psychological service & etc.); • Performance-Driven Rewards; • Dynamic Work Environment. Apply, and let your growth journey begin.