Virtual Medical Front Desk Medical Receptionist - Pain & Spine

We are seeking a **Bilingual (English/Spanish) Virtual Front Desk / Medical Receptionist** to support a busy U.S.-based **Pain Management and Spine** practice. This is a full-time remote position for a highly organized, patient-focused professional who thrives in a fast-paced medical environment. The ideal candidate has experience supporting a U.S. medical practice, is comfortable handling a high volume of patient calls, scheduling appointments, managing electronic medical records, and assisting with insurance-related administrative tasks. Experience with **eClinicalWorks (eCW)** is strongly preferred. ### **Responsibilities:** * Answer high-volume inbound patient calls professionally and courteously. * Make outbound calls for appointment confirmations, rescheduling, reminders, and follow-up. * Schedule, reschedule, and cancel patient appointments while managing multiple provider calendars. * Register new patients and update demographics, insurance information, and medical records in the EMR. * Manage and maintain accurate patient records in **eClinicalWorks (eCW)**. * Verify insurance eligibility and benefits prior to appointments. * Assist with prior authorizations, referrals, and other insurance-related administrative tasks as needed. * Route messages, prescription refill requests, and clinical inquiries to the appropriate provider or department. * Coordinate with providers, clinical staff, imaging centers, and pharmacies to ensure continuity of patient care. * Maintain HIPAA compliance and protect patient confidentiality at all times. * Provide exceptional customer service while ensuring a positive patient experience. ### Requirements * Fluent English and Spanish (spoken and written). * Minimum of **2 years of experience** supporting a U.S.-based medical practice. * Previous experience as a **Medical Receptionist, Front Desk Coordinator, Medical Administrative Assistant, Patient Coordinator, or Medical Assistant**. * Experience handling high-volume inbound and outbound patient calls. * Strong appointment scheduling and calendar management experience. * Experience using **eClinicalWorks (eCW)** is strongly preferred. * Experience with insurance verification, eligibility checks, prior authorizations, and referrals is highly preferred. * Experience in **Pain Management, Spine, Orthopedics, Neurosurgery, Physical Medicine & Rehabilitation (PM&R), Sports Medicine, or similar specialties** is highly preferred. * Excellent communication, multitasking, and organizational skills. * Strong attention to detail and ability to work independently in a remote environment. ### Benefits Please note that this is a full-time contractor position (40 hours per week) with a negotiable pay rate depending on skillset and experience. The schedule is Monday through Friday, from 8 AM to 4 PM CST. Originally posted on [Himalayas](https://himalayas.app)