Welfare Benefits Advisor

**Salary:** £32,000.00 - £38,000.00 Per year ‌ **Can you deliver customer-centric welfare benefit advice and income maximisation?** We have an opportunity for a **Welfare Benefits** **Advisor** to join our Customer Income Team in Bristol. This is a hybrid working role with a minimum of 2 days per week in the office **The Role** As a **Welfare Benefits Advisor,** you'll provide our customers with budgeting and welfare benefit advice. This will include completing **Income and Expenditure statements**, giving budgeting advice, benefit & grant applications, and **signposting** for additional support. You'll be working with both **internal and external partners** including Housing Benefit, Department of Works and Pensions and independent money, debt or legal advice services To be successful in this role you'll need: * An up-to-date working knowledge of the benefits system * Experience of supporting customers to complete statements and applications  * The ability to work with internal and external partners to achieve the best outcome for the customer * Experience of supporting vulnerable customers with kindness and empathy * Effective decision-making skills, a diplomatic and confidential approach and the ability to prioritise a busy workload. **You'll need to travel in this role, so having a car and full driving licence is essential.** [**Job Description**](http://assets-eu-01.kc-usercontent.com/eccf4628-d569-0193-e5b8-bbb9e5c64cd9/edc79479-d1bf-44c5-a8d6-e144d3a01f71/Customer%20Income%20Advisor%204696.pdf) **We have some great benefits at SNG, including:** * 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days) * Chance to buy or sell holiday as part of our flexible benefits package * 3 additional wellbeing days and 2 paid volunteering days * Generous matched pension scheme up to 12% and Life cover at 4x salary * Enhanced maternity/paternity/adoption pay  * Options for private medical insurance, dental insurance and critical illness cover * Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values. Please note an Enhaced DBS check will be undertaken for the successful candidate.