Work From Home Customer Service Representative

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries. **Job title:** Work from Home: Customer Service Representative (Healthcare) **Job Description:** **Elevate Your Career with Sagility** Sagility, a global leader in business process management, is dedicated to enhancing the member and patient experience. By combining cutting-edge technology with decades of healthcare expertise, we deliver exceptional results for our clients. **Become Part of a Team That S.O.A.R,s!** * **S** Spark Curiosity * **O** One Team, One Direction * **A** Action for Results * **R** Right by Right Purpose We are passionate about shaping careers and are hiring **Remote Customer Service Representatives** for our call center team. Be the compassionate human connection that makes our service exceptional. **Benefits You Will Enjoy:** * Competitive pay: $11.00 to $14.00/hour (bilingual representatives: $15.00/hour). * Performance-based incentives. * Paid training in a cutting-edge virtual training environment. * Comprehensive health coverage (available after 90 days). * Employee wellness and engagement programs. * Career advancement opportunities: 90% of our leaders started as Customer Service Representatives. **Your Role:** * Handle incoming calls promptly and professionally. * Research and provide effective resolutions to customer inquiries. * Accurately document call details. * Communicate empathetically and diplomatically with clear, professional articulation. * Meet team goals for quality and customer satisfaction daily. **What You Bring to the Table:** * Commitment to excellence and a positive attitude. * Strong communication and interpersonal skills. * Comfort in a fast-paced, team-oriented environment. * Proficiency in navigating computer applications. * Desire to exceed customer expectations and grow professionally. * Previous healthcare experience is a plus. * At least 1 year of experience in a call center environment is required. **Job Requirements:** * Must be 18 years or older. * High School Diploma or equivalent. * Minimum of 1 year at a single job, preferably in customer service. * Reliable attendance, with no absences in the first 90 days. * Typing at least 25 WPM. * Hardwired internet connection with minimum speeds of 10 Mbps upload and 25 Mbps download. * Secure, private work area at home. * Flexible availability, including weekends. **Additional Perks:** * Daily Pay. * Medical, Dental, and Vision coverage. * Life Insurance. * Short-Term and Long-Term Disability options. * Flexible Spending Account (FSA). * Employee Assistance Program. * 401(k) with employer contribution. * Paid Time Off (PTO). * Tuition Reimbursement. **Sagility is an Equal Opportunity Employer/Vet/Disability.** **Location:** Work@Home Texas (CST)United States of America