Work Management Specialist I or Work Management Specialist 2

**Important Application Submission Information** In order to ensure your application is successfully received before the job posting expires, please submit your application by 11:59 PM on Thursday, September 3, 2026 More than a career - a chance to make a difference in people's lives. --------------------------------------------------------------------- Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits. Number of positions: One (1) - _Depending upon the desired qualifications of the successful applicant, the hiring manager may elect to fill this position at a higher level within the job hierarchy._ Mobility: Hybrid **Job Summary** This administrative & data entry position is the learner level of the Work Management Specialist classification hierarchy.  This position is responsible for providing work management support for Distribution, Customer Experience & Services, while working within the parameters of established processes and standards.  This position will provide administrative support to multiple managers and serves in a non-exempt capacity. This position is accountable for providing accurate and timely work results which support safety, reliability, storm restoration, and cost management while providing quality customer service.       **Responsibilities** _**Provides quality customer service and support to Power Grid Operations**_ * Achieves acceptable level of availability during normal work schedule and emergency storm restoration after hours and weekends * Takes ownership of customer issues and problems until resolved, requesting assistance as needed. * Facilitates communication between internal and external customers * Reports job status details to operation center personnel and others as requested * Builds knowledge and skills through training of construction standards, compatible units, construction prints, etc. used in Power Grid Operations * Ensures work is scheduled and executed timely * Monitors various reports to ensure process adherence to achieve customer-related goals * Research, root cause analysis and ownership of resolution of customer issues * Provides feedback to supervision for coaching opportunities * Collaborates with other work groups to ensure desired customer experience * Professional and courteous in all contacts * Uses software applications to prepare correspondence, reports, & presentations   _**Cost Management**_ * Creates appropriate work order to complete follow-up work * Assists in reconciling work order materials, labor, and equipment to represent actual field construction  * Assists in resolving errors and prepares for close-out of construction work orders in work management system * Develops skill set to report units of property to asset accounting accurately * Responsible for bargaining unit payroll * Ensures timesheet is accurately recorded in time management system in accordance with payroll guidelines * Provides reports to Operations Leadership regarding bargaining unit employees   _**Reliability**_ * Prepares for and provides emergency restoration support as needed * Supports the Power Grid Operations reliability programs or processes using appropriate work management applications   _**EE Engagement/Safety**_ * Supports Human Performance safety culture through active participation in safety meetings * Follows ergonomics and office safety guidelines * Supports corporate initiatives * Demonstrates a commitment to continuous learning and development **Required/Basic Qualifications** _Note: Dependent on relative experience, the level to which a candidate is aligned is outlined below._ Work Management Specialist I * High school diploma/GED Work Management Specialist II * High school diploma/GED AND one (1) year minimum required related work experience **Desired Qualifications** * Able to provide Operations Center Administrative support * Ability to multi-task & prioritize work effectively * Ability to manage multiple competing priorities * Knowledge of SAP software applications * Knowledge of MAXIMO software applications * Detail oriented * Demonstrates excellent customer skills * Ability to provide backup support for multiple work functions * Possesses effective written and verbal communication and interpersonal skills * Collaborates effectively in a team environment & works independently in resolving problems * Exhibits flexibility and dependability during normal work schedule and emergency storm restoration * Supports changing work environments, processes, and policies * Proficient in Microsoft Office software * Knowledge of local ordinances, permits, and inspections * Knowledgeable of Power Grid Operations processes and work management and related computer applications * Ability to provide extended in-person emergency response support during storm restoration efforts  **Additional Preferred Qualifications** * Possesses a general knowledge of applications used in Distribution, Customer Experience & Services * Exhibits flexibility and dependability during normal work schedule and after hours emergency storm restoration * Collaborates effectively in a team environment * Proficient in system applications used in Distribution, Customer Experience & Services * Knowledge of local ordinances, permits, and inspections * Supports changing work environments, processes, and policies * Exhibits effective written and verbal communication skills * Possesses a working knowledge of Microsoft Office Software * Previous customer service experience * Prioritizes work effectively * Demonstrates good judgment in decision making * Works independently in resolving problems **Working Conditions** * Hybrid mobility classification - work will be performed from both remote and onsite locations after the onboarding period of 90 days. However, hybrid employees should live within a reasonable commute to a Duke Energy facility. ****Travel Requirements**** 5-15% ### Relocation Assistance Provided (as applicable) No ### Represented/Union Position No ### Visa Sponsored Position No. This is not a Visa Sponsored Position. This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. ### ### Please note that in order to be considered for this position, you must possess all of the basic/required qualifications. [Privacy](https://www.duke-energy.com/legal/privacy) [Do Not Sell My Personal Information (CA)](https://www.duke-energy.com/legal/ccpa-opt-out-request-form) [Terms of Use](https://www.duke-energy.com/legal/terms-of-use) [Accessibility](https://www.duke-energy.com/customer-service/accessibility)