Workday Hcm Manager

**About the Role:** The HCM Manager provides leadership and expert advice to management and to the members of his/her team.  You will work closely with other teams to identify business and project needs, assist with staffing assignments, and ensure work/life balance of our consultants are monitored and adjusted appropriately.  The Manager typically reports to a Senior Manager level position within the Delivery organization.  **Key Responsibilities:**   * Manages all aspect of customer support including workforce management, service level management, and customer relationship management * Works directly with clients and spearheads team project planning, requirements gathering, design, testing, deployment, and maintenance of Workday eco-system * Oversees team workload and serves as an escalation path for urgent or high priority issues and major requests. Resource coordination and allocation for team members prioritizing tasks/CRs within team * Oversees team forecasting and utilization * Will work on post go-live major change requests and/or enhancements’ End to End Testing and partners with customers in all phase of project up to hypercare support * Manages day-to-day team operations in identifying and establishing processes, standards, and key metrics * Build and consolidate Internal training materials and/or create pack for new functionality deployment & offering for customers * Work effectively with team members to support customer satisfaction and success. **Skills and Experience:** * Bachelor’s degree in Computer Science, Information Technology, Management Information Systems, or IT-Engineering related field is required * Strong Workday implementation experience * 5 years’ experience with Workday   * SME of at least 1 Workday Module * With Workday supplemental Certification is an advantage (Payroll, Absence, Time Tracking, Core and Advanced Compensation etc.) * Ability to manage multiple projects and initiatives simultaneously * Ability to identify and analyze areas of risk and develops plans to minimize. * Strong communication, presentation, and analytical skills, with the ability to effectively manage customer expectations * Ability to work in diverse, fast paced environment and effectively collaborate across teams. #LI-Remote **Why choose Cognizant:** * Entrepreneurial environment that welcomes your ideas * Opportunity to do great work * Outreach programs that support communities and tap into your volunteer spirit * Learning opportunities to help current needs and advancement * Global operations, with opportunities in North America, Europe and Asia Pacific * An abundance of Affinity groups to meet your needs **Cognizant Core Values:** * **Work as One:** We think beyond roles, relying on each other’s strengths to win as a team. * **Raise the Bar:** We always aim for excellence in how we work and what we deliver. * **Dare to Innovate:** We push boundaries and take chances to reimagine what’s possible. * **Do the Right Thing:** We all lead with integrity and always make the ethical choice. * **Own It:** We own the outcomes for our company, colleagues, and community.