Zuora Revenue Consultant

Zuora Revenue Consultant1 Key Responsibilities * **Customer Support:** Provide rapid, accurate, and high-quality analysis of production issues to ensure customer satisfaction. * **Troubleshooting & Resolution:** Diagnose, reproduce, and resolve technical issues within Zuora Revenue, and Payments. * **Technical Expertise:** Act as a subject matter expert on Zuora functionality, including Product Catalog, Bill Runs, Payment Runs, and API integrations. * **Workflow & API Management:** Configure and troubleshoot Zuora Workflows, REST/SOAP APIs, and external integrations (e.g., Salesforce, NetSuite). * **Collaboration:** Work directly with product, engineering, and customer success teams to escalate and resolve complex, critical bugs. * **Documentation:** Create and maintain documentation, knowledge base articles, and best practices for the Zuora Community.  Required Qualifications & Skills * **Experience:** 2–5+ years in application support, technical consulting, or SaaS implementation. * **Technical Skills:** Proficiency in SQL (Oracle preferred), API troubleshooting (REST/SOAP), and understanding data/object models. * Revenue recognition, invoice cycles, and Accounting (AR/GL). * **Platform Knowledge:** Deep knowledge of Zuora (Revenue/CPQ) and CRM/ERP systems like Salesforce or SAP. * **Soft Skills:** Excellent written/spoken English, analytical problem-solving abilities, and the capacity to work under pressure. * **Education:** Bachelor’s degree in Computer Science, Engineering, or related technical field.